Common Facilities in a 21-Day Umrah Package

1. Flights / Airfare

   • Return (round-trip) or group flights from your home country to Saudi Arabia.

2. Visa + Insurance

   • Umrah visa is arranged. 

   • Health or travel insurance is often included. 

3. Accommodation

   • Hotels in Makkah and Madinah for the full duration (or a split stay). For example, a 15-day luxury package offers 9 nights in Makkah + 6 in Madinah. 

   • Hotels might be very close to the Haram (walking distance) or have shuttle services.

   • Room types vary (double, triple, quad, etc.). 

4. Local Transportation

   • Transport from the airport to Makkah, from Makkah to Madinah, and to/from other spots. 

   • Shuttle buses (AC / deluxe) to move between hotels and holy sites.

5. Meals / Food

   • Depending on the package, meals may or may not be included. Some offer full board, others only breakfast, and some none.

6. Ziyarah / Sightseeing

   • Guided tours (ziyarah) in both Makkah and Madinah to visit significant Islamic sites.

   • Sometimes with a guide (language depends on the package). 

7. Umrah Guidance

   • Some packages include a guide (Maulana) to help pilgrims perform Umrah correctly. 

   • Orientation programs: Some operators run an Umrah orientation a few days before departure to explain rituals, logistics, and what to expect. Other Services

8. • 24/7 customer support from the travel agency while on pilgrimage.

   • Laundry facilities (in some packages).

   • Umrah “kit” (sometimes includes prayer mats, straps, informational materials) in budget / group packages. 

   • Zamzam water allowance (e.g., 5 liters per pilgrim) in some packages. 

9. Pre-Booking Requirements

   • According to new visa rules, hotel and transport bookings must be confirmed in advance for visa approval.

Things to Confirm When Booking

When you're choosing a 15-day Umrah package, make sure to double-check:

• Exactly how many nights in Makkah vs Madinah

• Whether meals are included (and which ones)

• Distance of hotels from the Haram / Masjid, or whether shuttle is provided

• Type of transport (bus, private car) for ziyarah and transfers

• Inclusion of guide / religious supervision

• Insurance coverage details

• Whether Zamzam water is part of the deal

• Cancellation and refund policies

📌 Policies & Procedures — 

1. Booking & Payments

• A valid passport with minimum 6 months validity is required at the time of booking.

• 50% advance payment is required to confirm the reservation.

• Remaining balance must be cleared 7 days before departure.

• Bookings without advance payment will not be considered confirmed.

2. Visa & Documentation

• All required documents (passport, photos, CNIC copy) must be submitted at least 10 days before departure.

• Visa approval is subject to Saudi Embassy discretion; the company is not responsible for delays or rejections.

• Any additional charges due to visa delays will be borne by the passenger.

3. Travel & Accommodation

• 4 STAR Hotel rooms are provided.

• Check-in and check-out timings follow standard hotel policies.

• Transport in Saudi Arabia is provided as per the package itinerary.

• Any unused services (meals, transport, Ziyarat) are non-refundable.

4. Changes & Cancellations

• Cancellation after booking confirmation will result in non-refundable advance payment.

• Within 7 days of departure, 100% cancellation charges apply.

• Date changes are subject to availability and airline policies, with possible additional costs.

5. Airline Policies

• Airline baggage and seating rules apply as per the selected carrier.

• The company is not responsible for flight delays, rescheduling, or lost baggage.

6. Health, Safety & Conduct

• Guests are responsible for carrying personal medications and staying within group guidelines.

• The company is not responsible for personal injury, illness, or loss of belongings.

• All pilgrims must follow Saudi Arabia’s laws and regulations.

7. General Terms

• The company reserves the right to modify itinerary or services due to unforeseen circumstances.

• Complaints or issues should be reported immediately for timely resolution.

• By booking the package, the pilgrim agrees to all terms and conditions.